Excellent customer service, they made you feel like you were their only customer. Very helpful and explained what we should expect during the process. They basically took care of our needs during this time. They contacted DFW National Cemetery for us which made it a smooth experience. Definitely will use them again.
If I could give 6 stars I would. Aria made a difficult easier to deal with by basically taking care of everything in an efficient but very empathetic manner. I can speak highly enough of Dusty Martin, who helped us with all of the planning and logistics. He was incredibly understanding and helpful.
I was amazed how professional Abel Rodriguez and his staff at Aria Funeral Preston Dallas Texas. Abel guided me through the process and my options of their services that they offered for my mother. Abel is a compassionate, caring, calm, good listener, efficient and did an excellent job! Thank you!
Nothing prepares you for the grief you go through when losing a child. I called this funeral home at 2:00 am broken and could barely talk. The amount of compassion and empathy they showed me immediately let me know I found the right place to cremate my son. I cannot thank them enough for their professionalism, SINCERE concern, and commitment to making sure my son was honored in the most respectful way. I hope this Funeral home values her as much as my family and I do.
5 stars
I can’t say enough about how helpful and professional Dusty Martin, the funeral director at the Aria Cremation location on NW Highway has been. From my initial call, he was kind and informative. My friend died at home while on hospice and she was picked up in about an hour after receiving the call from the hospice nurse. The person who arrived to pick her up was also very professional/respectful and allowed us to take as much time with her as we wished. When I met with Dusty the next day about arrangements, he explained the process and options available without being pushy or trying to “sell” extras. Throughout the process, he kept me informed and, for example, was careful to be certain I understood the cost of the obituary I wanted and offered some options for reducing that cost if I wished. When I stopped by for another reason and started talking about some of the problems I was having with the pictures and media I hoped to use at a memorial lunch I was planning, he not only listened patiently but offered technology advice and let me use his personal media player. I have had experience arranging cremations for four others using two other local companies, and this experience with Dusty at Aria has been by far the best one I have had.
The Peterson Family
Aria NW Highway
February 2018
My Daddy’s service and our family experience at Aria Northwest Highway was truly blessed. Funeral Director Dustin Martin is the kind of person that you would like to see on a more regular basis – but in his industry – you hope to not see him that often. That being said – THANK YOU DUSTIN for your unending kindness, compassion and friendship through the process. Meeting you and discussing Dallas History, Find A Grave and my Dad’s lifelong contributions to the great City of Dallas was simply wonderful! In memory of my dad James A. Dodd, Sr. – I want to personally thank you and let you know that you made everything better in that moment. Your calling to “Be There” is spot on. Aria has a one in a million guy in you! Bling Blinky of TEXAS Shout Out: God Bless You!!
Paula Barnes
